These Terms & Conditions ("Terms") govern your use of the Smart RO Service platform, website and services provided by Smart RO Service ("we", "us", "our"). By booking a service or subscribing to a plan, you agree to these Terms.
1. Who we are
Smart RO Service is a company registered in England & Wales, providing reverse-osmosis water purifier installation, servicing and maintenance across the United Kingdom.
2. Bookings and services
- Prices displayed on the website are in GBP (£) and include VAT unless stated.
- Availability of appointment slots is subject to engineer capacity in your postcode area.
- We reserve the right to reschedule a booking with reasonable notice due to engineer illness, weather or force majeure.
- You must provide accurate address, contact and property information; we are not liable for failed visits caused by incorrect information.
3. Subscription plans
- Subscriptions renew automatically at the end of each billing period (monthly, quarterly, half-yearly or annual) until cancelled.
- You may cancel at any time from your dashboard; cancellation is effective at the end of the current billing period (see our Cancellation Policy).
- Included services (filter changes, callouts, etc.) must be used within the billing period and are non-transferable.
4. Payments
- All payments are processed via our secure payment provider using Visa, Mastercard or Maestro cards.
- Payment is required before an engineer is dispatched (unless we have expressly agreed a post-service payment).
- Failed subscription renewal payments will pause the plan until a successful payment is retried.
5. Warranty on parts and workmanship
Parts we supply carry a 12-month warranty against manufacturing defects (except consumables such as filters and membranes). Workmanship on installations is guaranteed for 12 months from the date of service.
6. Consumer rights
Nothing in these Terms limits your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your 14-day right to cancel a distance contract before service commencement.
7. Liability
We carry £5,000,000 public liability insurance. Our total liability for any single claim is limited to the amount paid by you for the service in question, except in cases of death or personal injury caused by our negligence.
8. Changes to these Terms
We may update these Terms from time to time. The version in force on the date of your booking or subscription renewal applies to that transaction.
9. Governing law
These Terms are governed by the laws of England & Wales. Any dispute is subject to the exclusive jurisdiction of the English courts.